• Turn role play into a dynamic online experience!

    Turn role play into a dynamic online experience!

  • Skill Assessment & Peer Learning

    Skill Assessment & Peer Learning

  • Call Center Training

    Call Center Training

PEER-TO-PEER

You Make the Call! Peer-to-Peer mode makes role-play fun! Two participants compete against each other in a fun and interactive way. Peer-to-Peer mode incorporates a competitive format to engage learners, and it fosters an ideal environment for peer-to-peer learning and idea sharing. Learn More

ASSESSMENT

You Make the Call! Assessment mode makes role-play measurable! It's ideal for remote certification of communication skills, customer service conduct, or key selling messages. An evaluator assesses a single participant's skills. The elegantly simple methodology guides the evaluator through the process with step-by-step instructions. Learn More

YOU TAKE THE CALL!

For the rapidly growing call center industry, You Take the Call! uses the same core methodology of You Make the Call! to reinforce, evaluate, and track the performance of call center employees – even if they work remotely! Learn More

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PRODUCT HIGHLIGHTS

• Subscription software; no installation required
• Dynamic role-play experience
• Intuitive interface
• Scalable scheduling function
• Patent-pending methodology
• Detailed tracking reports
• Designed to be customized with your content

FORTUNE 50 FEEDBACK

The patent-pending methodology of You Make the Call! keeps learners engaged so they stay focused on role play. This repetitive practice is vital to ensuring that they assimilate the skills you want them to learn into their daily conversations. But don’t take our word for it! Click here to see what participants from a Fortune 50 company had to say about role-playing with You Make the Call!

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Testimonials

“I think the usefulness of role-play gets lost in everyone trying to impress their peers; you don’t really learn a great deal. You Make the Call! is a practical and educational way of solving this issue.”
- Participant
"You Make the Call! was lots of fun, and I look forward to using it again.”
- Participant

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