You Make the Call! Peer-to-Peer mode makes role-play fun! Two participants compete against each other in a fun and interactive way. Peer-to-Peer mode incorporates a competitive format to engage learners, and it fosters an ideal environment for peer-to-peer learning and idea sharing. Learn More
You Make the Call! Assessment mode makes role-play measurable! It's ideal for remote certification of communication skills, customer service conduct, or key selling messages. An evaluator assesses a single participant's skills. The elegantly simple methodology guides the evaluator through the process with step-by-step instructions. Learn More
YOU TAKE THE CALL!
For the rapidly growing call center industry, You Take the Call! uses the same core methodology of You Make the Call! to reinforce, evaluate, and track the performance of call center employees – even if they work remotely! Learn More